FREQUENTLY ASKED QUESTIONS
CUSTOM SIZING
READ SOME OF THE MOST FREQUENTLY ASKED QUESTIONS REGARDING OUR CUSTOM SIZING SERVICE AND HOW TO PLACE AN ORDER.
WHAT IS CUSTOM SIZING?
Custom sizing allows you to customise your nail set to your individual nail width measurements for a more tailored fit.
It is suitable for customers whose measurements do not fit within one standard size, fall across multiple sizes, or fall outside our standard size chart.
HOW DO I KNOW IF I NEED CUSTOM SIZING?
Use our Sizing Calculator to find your size or determine if custom sizing is best suited for you.
If you are unsure, please contact us for sizing assistance.
HOW DO I ORDER A CUSTOM SIZE?
Select custom sizing on the product page, enter your measurements in the fields provided, and add the item to your cart as normal. Please note that measurements must be entered for each nail set requiring custom sizing.
Please double check your measurements before placing your order.
A confirmation email will be sent after checkout. If any changes are required, please contact us as soon as possible. Changes cannot be guaranteed once production has begun.
HOW DO I MEASURE MY NAILS?
Follow our instructions on how to measure your nails here.
Consider sizing up if you are in-between two sizes or have flatter nail beds.
Avoid measuring over acrylic or gel nails as this can affect accuracy.
If you are unsure, please contact us at hello@nailcissist.com for sizing assistance.
HOW MUCH IS CUSTOM SIZING?
Custom sizing costs an additional $12 AUD per nail set (excludes tariffs, taxes, duties, and other fees).
HOW LONG WILL MY CUSTOM ORDER TAKE?
Please allow up to 2-3 weeks for completion before dispatch.
CAN I CHANGE OR CANCEL MY CUSTOM SIZING ORDER AFTER PURCHASE?
A confirmation email will be sent after your order has been placed. If you need to make any changes or request a cancellation, please reply to that email as soon as possible.
We will do our best to accommodate your request, however changes or cancellations cannot be guaranteed once production has begun.
Can I return or exchange a custom sizing order?
As custom items are made to your specifications, they are final sale and can only be returned unless faulty.
Why can't I purchase custom sizing in certain measurements?
Some nail tips are limited to specific widths, if you are interested in a design that is not available in your size please contact us as we can also offer nail shape customisations.