Shipping, Delivery & Return Policy

SHIPPING, DELIVERY & RETURNS

SHIPPING OPTIONS

DOMESTIC SHIPPING (AUSTRALIA)

STANDARD: 7 AUD (FREE OVER 150 AUD) — 3-5 BUSINESS DAYS

EXPRESS: 10 AUD (FREE OVER 220 AUD) — 1-2 BUSINESS DAYS

FULFILLMENT TIMES

ORDERS ARE PROCESSED WITHIN 1-2 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.

ALL DOMESTIC ORDERS ARE SHIPPED, MONDAY THROUGH FRIDAY EXCLUDING PUBLIC HOLIDAYS. ORDERS PLACED AFTER 3PM AWST, WILL TYPICALLY BE PROCESSED THE NEXT BUSINESS DAY.

ORDERS PLACED ON WEEKENDS OR PUBLIC HOLIDAYS WILL BE PROCESSED THE FOLLOWING BUSINESS DAY.

DISCLAIMER

NAILCISSIST IS NOT RESPONSIBLE FOR ANY DELAYS THAT OCCURS AFTER THE PARCEL HAS LEFT OUR FACILITY.

FOR MORE INFORMATION WE RECOMMEND CONTACTING YOUR LOCAL POST OFFICE.

SHIPPING OPTIONS

INTERNATIONAL (NEW ZEALAND)

STANDARD: 8 NZD (FREE OVER 160 NZD) — 6-27 BUSINESS DAYS

EXPRESS: 26 NZD (FREE OVER 270 NZD) — 3-5 BUSINESS DAYS

ORDERS OVER $1000 NZD ARE SUBJECT TO DUTIES & TAXES AT CHECKOUT. ORDERS UNDER $1000 NZD MAY BE SUBJECT TO DUTIES & TAXES AT CUSTOMS. BUYERS ARE RESPONSIBLE FOR ALL CUSTOMS AND DUTIY FEES THAT MAY OCCUR.

FULFILLMENT TIMES

ORDERS ARE PROCESSED WITHIN 1-2 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.

ALL DOMESTIC ORDERS ARE SHIPPED, MONDAY THROUGH FRIDAY EXCLUDING AUSTRALIAN PUBLIC HOLIDAYS. ORDERS PLACED AFTER 3PM AWST, WILL TYPICALLY BE PROCESSED THE NEXT BUSINESS DAY.

ORDERS PLACED ON WEEKENDS OR PUBLIC HOLIDAYS WILL BE PROCESSED THE FOLLOWING BUSINESS DAY.

INTERNATIONAL DUTIES & TAXES

ORDERS OVER $999 NZD ARE SUBJECT TO DUTIES & TAXES AT CHECKOUT. ORDERS UNDER $999 NZD MAY BE SUBJECT TO DUTIES & TAXES AT CUSTOMS.

BUYERS ARE RESPONSIBLE FOR ALL CUSTOMS AND DUTY FEES THAT MAY OCCUR TO THE ORDER ONCE IT HAS REACHED THE DESTINATION.

DISCLAIMER

NAILCISSIST IS NOT RESPONSIBLE FOR ANY DELAYS THAT OCCURS AFTER THE PARCEL HAS LEFT OUR FACILITY.

FOR MORE INFORMATION WE RECOMMEND CONTACTING YOUR LOCAL POST OFFICE.

SHIPPING OPTIONS

INTERNATIONAL (USA)
STANDARD: 7 USD (FREE OVER 120 USD) — 6-27 BUSINESS DAYS

EXPRESS: 14 USD (FREE OVER 250 USD) — 3-5 BUSINESS DAYS

PRODUCT PRICE IS INCLUSIVE OF ALL TAXES, DUTIES AND/OR TARIFFS EXCLUDING U.S. TERRITORIES.

FULFILLMENT TIMES

ORDERS ARE PROCESSED WITHIN 1-2 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.

INTERNATIONAL DUTIES, TARIFFS & TAXES

ALL TAXES, FEES DUTIES AND/OR TARIFFS ARE INCLUDED IN OUR PRODUCT PRICE. MAKING YOUR EXPERIENCE SEAMLESS WITH NO SURPRISE FEES AT DELIVERY.

THIS EXCLUDES ALL U.S. TERRITORIES WHERE TAXES, TARIFFS AND DUTIES WILL BE CALCULATED AT CHECKOUT.

DISCLAIMER

NAILCISSIST IS NOT RESPONSIBLE FOR ANY DELAYS THAT OCCUR AFTER THE PARCEL HAS LEFT OUR FACILITY.

FOR MORE INFORMATION WE RECOMMEND CONTACTING YOUR LOCAL POST OFFICE.

SHIPPING OPTIONS

INTERNATIONAL (CANADA)
STANDARD: 8 CAD (FREE OVER 170CAD) — 6-27 BUSINESS DAYS

EXPRESS: 26 CAD (FREE OVER 240 CAD) — 3-5 BUSINESS DAYS

PRODUCT PRICE IS INCLUSIVE OF ALL TAXES, DUTIES AND/OR TARIFFS.

FULFILLMENT TIMES

ORDERS ARE PROCESSED WITHIN 1-2 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.

INTERNATIONAL DUTIES & TAXES

ALL TAXES, FEES DUTIES AND/OR TARIFFS ARE INCLUDED IN OUR PRODUCT PRICE. MAKING YOUR EXPERIENCE SEAMLESS WITH NO SURPRISE FEES AT DELIVERY.

DISCLAIMER

NAILCISSIST IS NOT RESPONSIBLE FOR ANY DELAYS THAT OCCUR AFTER THE PARCEL HAS LEFT OUR FACILITY.

FOR MORE INFORMATION WE RECOMMEND CONTACTING YOUR LOCAL POST OFFICE.

SHIPPING OPTIONS

STANDARD: 4 GBP OR FREE OVER 85 GBP — 6-27 BUSINESS DAYS (ONLY AVAILABLE FOR ORDERS UP TO 134 GBP)

EXPRESS: 16 GBP OR FREE OVER 125 GBP — 3-5 BUSINESS DAYS

VAT, DUTIES & FEES ARE CALCULATED AT CHECKOUT.

FREE SHIPPING THRESHOLDS ARE BASED ON PRODUCT PRICE ONLY — VAT, DUTIES & FEES DO NOT CONTRIBUTE TO THE FREE SHIPPING THRESHOLDS.

FULFILLMENT TIMES

ORDERS ARE PROCESSED WITHIN 1-2 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.

INTERNATIONAL DUTIES & TAXES

VAT, DUTIES & OTHER FEES ARE CALCULATED AT CHECKOUT MAKING YOUR EXPERIENCE SEAMLESS WITH NO SURPRISE FEES AT DELIVERY.

THESE COSTS ARE BUNDLED WITH YOUR SHIPPING COSTS AT CHECKOUT.

DISCLAIMER

NAILCISSIST IS NOT RESPONSIBLE FOR ANY DELAYS THAT OCCUR AFTER THE PARCEL HAS LEFT OUR FACILITY.

FOR MORE INFORMATION WE RECOMMEND CONTACTING YOUR LOCAL POST OFFICE.

SHIPPING OPTIONS

GERMANY, FRANCE, SWITZERLAND, AUSTRIA, NETHERLANDS & SWEDEN

STANDARD: 5 EUR OR FREE OVER 110 EUR — 6-27 BUSINESS DAYS (CUSTOMERS ARE RESPONSIBLE FOR DUTIES, VAT & FEES PAID DIRECTLY TO CUSTOMS BEFORE DELIVERY)

EXPRESS: 14.99 EUR OR FREE OVER 150 EUR— 3-5 BUSINESS DAYS (DUTIES, VAT & FEES CALCULATED AND PAID AT CHECKOUT)

ALL OTHER EUROPEAN COUNTRIES

STANDARD: 5 EUR OR FREE OVER 110 EUR — 6-27 BUSINESS DAYS (CUSTOMERS ARE RESPONSIBLE FOR DUTIES, VAT & FEES PAID DIRECTLY TO CUSTOMS BEFORE DELIVERY)

EXPRESS: 19 EUR OR FREE OVER 150 EUR— 3-5 BUSINESS DAYS (DUTIES, VAT & FEES CALCULATED AND PAID AT CHECKOUT)

FREE SHIPPING THRESHOLDS ARE BASED ON PRODUCT PRICE ONLY — DUTIES & FEES DO NOT CONTRIBUTE TO THE FREE SHIPPING THRESHOLDS.

FULFILLMENT TIMES

ORDERS ARE PROCESSED WITHIN 1-2 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.

INTERNATIONAL DUTIES & TAXES

For Standard Post, we're unable to estimate the duties, fees and taxes that customs may require you to pay before delivery. For orders under €150, this now includes a new €3 fee per item, introduced by the European Union for orders delivered from July 1, 2026 onwards.

FOR DHL EXPRESS, DUTIES, FEES AND TAXES WILL BE ESTIMATED AND COLLECTED AT CHECKOUT.

DISCLAIMER

NAILCISSIST IS NOT RESPONSIBLE FOR ANY DELAYS THAT OCCUR AFTER THE PARCEL HAS LEFT OUR FACILITY.

FOR MORE INFORMATION WE RECOMMEND CONTACTING YOUR LOCAL POST OFFICE.

SHIPPING OPTIONS

INTERNATIONAL (JAPAN, KOREA, PHILIPPINES, SINGAPORE, TAIWAN, HONG KONG)

STANDARD: 8 AUD (FREE OVER 200 AUD) — 6-27 BUSINESS DAYS

DHL EXPRESS: 31 AUD (FREE OVER 300 AUD) — 3-5 BUSINESS DAYS

INTERNATIONAL (REST OF WORLD)

DHL EXPRESS: 31 AUD — 3-5 BUSINESS DAYS

NOTE THAT THE PRICE IS NOT INCLUSIVE OF IMPORT DUTIES & TAXES. BUYERS ARE RESPONSIBLE FOR ANY ADDITIONAL FEES THAT MAY OCCUR AT CUSTOMS.

CURRENTLY NOT SHIPPING TO ISRAEL & BAHRAIN.

FULFILLMENT TIMES

ORDERS ARE PROCESSED WITHIN 1-2 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.

INTERNATIONAL DUTIES & TAXES

AT THIS CURRENT TIME WE ARE UNABLE TO ADVISE THE EXACT AMOUNT OF ANY DUTIES OR TAXES PARCELS MAY INCUR AT CUSTOMS.

BUYERS ARE RESPONSIBLE FOR ALL CUSTOMS AND DUTY FEES THAT MAY OCCUR TO THE ORDER ONCE IT HAS REACHED THE DESTINATION.

DISCLAIMER

NAILCISSIST IS NOT RESPONSIBLE FOR ANY DELAYS THAT OCCUR AFTER THE PARCEL HAS LEFT OUR FACILITY.

FOR MORE INFORMATION WE RECOMMEND CONTACTING YOUR LOCAL POST OFFICE.

SHIPPING OPTIONS

DHL EXPRESS: 31 AUD — 3-5 BUSINESS DAYS

NOTE THAT THE PRICE IS NOT INCLUSIVE OF IMPORT DUTIES & TAXES. BUYERS ARE RESPONSIBLE FOR ANY ADDITIONAL FEES THAT MAY OCCUR AT CUSTOMS.

CURRENTLY NOT SHIPPING TO ISRAEL & BAHRAIN.

FULFILLMENT TIMES

ORDERS ARE PROCESSED WITHIN 1-2 BUSINESS DAYS AFTER PAYMENT CONFIRMATION.

INTERNATIONAL DUTIES & TAXES

AT THIS CURRENT TIME WE ARE UNABLE TO ADVISE THE EXACT AMOUNT OF ANY DUTIES OR TAXES PARCELS MAY INCUR AT CUSTOMS.

BUYERS ARE RESPONSIBLE FOR ALL CUSTOMS AND DUTY FEES THAT MAY OCCUR TO THE ORDER ONCE IT HAS REACHED THE DESTINATION.

DISCLAIMER

NAILCISSIST IS NOT RESPONSIBLE FOR ANY DELAYS THAT OCCUR AFTER THE PARCEL HAS LEFT OUR FACILITY.

FOR MORE INFORMATION WE RECOMMEND CONTACTING YOUR LOCAL POST OFFICE.

RETURNS POLICY

Due to hygiene considerations, we are unable to offer exchanges or refunds for change of mind, or for requests to receive a different style or size. We kindly advise reviewing your order carefully before purchase.

Damaged or Faulty Items

In the unlikely event that your order arrives damaged or faulty, please contact our Customer Service team immediately at hello@nailcissist.com. Returns sent without prior approval will not be accepted.

Return Eligibility

To qualify for a return, your item must meet the following conditions:

The item remains in the condition in which it was received.
All components, including tool kits, remain unused and intact.
The item is returned in its original packaging.
Proof of purchase is provided.

Return Instructions and Shipping

Approved returns should be sent to:

PO Box 209, Bull Creek, WA 6149, Australia

Unless otherwise instructed by our team, customers are responsible for return shipping costs.

Refunds

Refunds will be processed within 14 days of receiving the returned item in its original condition.

For any further queries or assistance, please contact us at hello@nailcissist.com. Our team is available to guide you throughout the return process.