FAQ
HOW LONG DO YOUR PRESS-ONS LAST?
TEMPORARY WEAR: 1 – 3 DAYS (USING STICKY TABS)
LONG-TERM WEAR: 1 – 3 WEEKS (USING NAIL GLUE)
NOTE THAT THESE ESTIMATES CAN VARY DEPENDING ON INDIVIDUAL LIFESTYLE FACTORS AND WHETHER THE CORRECT TECHNIQUE WAS USED DURING APPLICATION.
HOW DO I APPLY PRESS-ONS?
APPLICATION
STEP 1: PREP YOUR NAILS USING THE CUTICLE TOOL, NAIL FILE AND ALCOHOL WIPE (PROVIDED IN OUR COMPLIMENTARY TOOL KIT)
STEP 2: APPLY YOUR CHOICE OF ADHESIVE
STEP 3: APPLY OUR PRESS-ONS
HOW DO I REMOVE PRESS ONS?
REMOVAL
STEP 1: SOAK NAILS FOR 10-15 MINUTES IN A BOWL OF HOT WATER, SOAP AND OIL
STEP 2: GENTLY REMOVE PRESS-ONS WITH THE CUTICLE TOOL (PROVIDED IN OUR COMPLIMENTARY TOOL KIT)
FULL INSTRUCTIONS GUIDE PROVIDED WITH EVERY ORDER.
I'VE LOST A NAIL, WHAT DO I DO?
Replacement nails are available for a fee of $6 USD per finger, plus shipping. Alternatively, replacement nails can be included free of charge with a new purchase on the website.
For more information on how to order, please contact us via email or our contact form.
CAN I REUSE YOUR NAILS?
NAILCISSIST Press-Ons are 100% reusable. Follow the provided instructions for removing Press-Ons.
To remove excess glue from the Press-On, gently use the included nail file to buff off the glue.
HOW DO I KNOW WHAT SIZE TO BUY?
A size chart is available online, along with instructions on how to measure nails correctly. If you have sizing questions please do not hesitate to contact our team.
WHAT DO I DO IF I HAVE FLAT NAIL BEDS?
For flat nail beds, try to flatten and adjust the Press-On for a better fit. Heat the Press-On using a hair dryer or hot water, then, while it is still warm, gently press down to flatten the curve.
I HAVE CLUBBED THUMBS, WHAT DO YOU RECOMMEND?
if you have clubbed thumbs please reach out to our team via email or contact form and we can arrange for extra/replacement thumbs to be purchased.
WHAT PAYMENT METHODS ARE ACCEPTED
Accepted payment methods include major credit cards (Visa, MasterCard, American Express), PayPal, and various other online payment options. All transactions are processed securely.
SHIPPING & DELIVERY
DO I HAVE TO PAY DUTIES & TAXES?
AS WE ARE UNABLE TO ADVISE THE EXACT AMOUNT OF CUSTOM AND DUTY FEES, BUYERS ARE RESPONSIBLE FOR ALL CUSTOMER AND DUTY FEES THAT MAY OCCUR TO THE ORDER ONCE IT HAS REACHED THE DESTINATION.
DO YOU SHIP WORLDWIDE?
Yes, worldwide shipping is available by both Standard Postal service and DHL Express shipping.
HOW CAN I TRACK MY ORDER
After the order is shipped, a confirmation email with tracking information will be sent. The order's status can be tracked using the provided link.
Once your order has arrived in your destination country, we suggest to use your domestic postal service tracking website for more accurate tracking updates.
For any issues with tracking, contact hello@nailcissist.com
WHEN WILL MY ORDER ARRIVE?
Domestic (Australian) orders typically arrive within 5-7 business days with standard shipping or 2-3 business days with express shipping. International orders generally take 5-15 business days, or 3-5 business days via DHL Express, depending on the destination and customs processing times.
DO YOU SHIP TO PO BOXES?
Shipping to PO boxes is available for "Standard" shipping. Ensure that the correct PO box address is provided during checkout. Deliveries via DHL are unable to be delivered to PO Boxes.
MY DELIVERY IS TAKING LONGER THAN EXPECTED
If a delivery is taking longer than expected, check the tracking information provided in the shipping confirmation email. For further assistance, contact your local postal service (e.g., USPS, Canada Post, Parcel Force) and provide your tracking number. They will be better equipped to provide the most up-to-date information.
I ENTERED MY ADDRESS INCORRECTLY - HOW CAN I FIX THIS?
If an incorrect address was entered, contact customer support immediately via email to update the address. If the order has not yet shipped, the address can be corrected.
If the order has already shipped, your local postal service will need to be contacted to address the issue.
RETURNS
CAN I RETURN AN ITEM FROM MY ORDER?
Returns are not accepted. For any issues with an order, contact customer support via email for assistance.
I HAVE A FAULTY OR INCORRECT ITEM - WHAT DO I DO?
If a damaged or incorrect item is received, contact customer support immediately with order details and photos of the item.
GIFT CARDS
HOW DO I BUY A GIFT CARD?
Gift cards can be purchased through the website (https://nailcissist.com/products/nailcissist-gift-card). Visit the gift card page, select the desired amount, and follow the checkout process. The gift card will be emailed to the recipient.
I HAVE A PROBLEM REDEEMING MY GIFT CARD?
If there are issues redeeming a gift card, contact customer support via email with the gift card details and a description of the problem. We will do our best to resolve this issue for you.
CAN I GET A REFUND ON MY GIFT CARD?
Gift cards are non-refundable. Please ensure the correct amount and recipient details before purchasing. For any issues, contact customer support via email for assistance.
ABOUT US
WHY CHOOSE NAILCISSIST™?
NAILCISSIST
OUR 3D LUXURY PRESS-ON NAILS ARE HANDMADE AND DESIGNED FOR THE BOLD AND EXPRESSIVE. AT NAILCISSIST™, THERE ARE NO BASIC SETS! WE SPECIALISE IN HIGH-QUALITY NAILS MADE WITH COMPLEX DESIGNS - FOR THOSE WHO LOVE IT EXTRA.
AFFORDABLE: OUR PRESS-ONS PROVIDE AN AFFORDABLE ALTERNATIVE TO SALON ACRYLICS, ALLOWING YOU TO ACHIEVE COMPLEX DESIGNS WITHOUT BREAKING THE BANK.
CONVENIENT: ACHIEVE INSTANT MANICURES ANYWHERE AND ANYTIME WITH A 10-MINUTE APPLICATION.
DAMAGE-FREE: WITH PROPER USE, PRESS-ONS ARE DAMAGE-FREE IN CONTRAST TO SALON ACRYLICS WHICH INVOLVES THE USE OF CHEMICALS OR DRILLS DIRECTLY ON YOUR NAILS.
REUSABLE: SELECT BETWEEN SHORT-TERM WEAR (USING STICKY TABS) OR LONG-TERM WEAR (USING NAIL GLUE). EVERY PRESS-ON NAIL SET PURCHASED COMES WITH A COMPLIMENTARY TOOL KIT.
WHERE ARE YOU BASED?
Based in Australia, all nails are designed in-house.